Shipwrecked: Volcano IslandPLAY NOW
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Frequently Asked Questions

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Technical
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How to play
Can I reset the game?

 

Unfortunately, we are unable to restart the game from the beginning. However, if you can provide us with a more detailed description of the issue, we can look into it. We appreciate your support! 

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Can I transfer the game to my new device?

 

If you have changed device the game will start over from the beginning. However, we can definitely transfer your game (Shipwrecked) into your new device, but it would be helpful to have additional information about your old and current device so that we may better assist you.


The following is the easiest way to give us all the necessary information.


1.Launch the game.

2.Tap on the Settings button (extreme right).

3.Tap on the 'About RockYou' button.

4.Tap on the 'support.rockyou.com' button 

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Why are some of the buildings in my game show as black/green squares?

 

Why are some of the buildings in my game show as black/green squares?

Not to worry, this happens if the images of buildings are not completely downloaded in your game. Please go ahead and hit clear data --> Relaunch the game for the images to completely download and buildings to appear as earlier 

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